After a frustrating few weeks with trying to deal with travel agents in Australia, I decided to contact South African Hotels to make bookings at various hotels for our trip in 2015. I spoke to someone who was really personable, asked the right questions of me and then confirmed what I wanted and said I would hear back from them within 12 hours. Our first of about half a dozen bookings with them was sent to us within 12 hours and the others followed within quick succession. Within 3 days I had booked and deposited on various hotels with South African Hotels. At all times communication was fantastic - quick responses, clear and great advice as to locations, standards of accommodation etc. We achieved all this very quickly and with none of the frustration I experienced with local travel agents. And I got a great rate booking through South African Hotels compared the rates quoted by our local agents. Bottom line - I would definitely book with them and have recommended them to others.