Booking with south African hotels was great as I could not find a reservation but they managed to. The rate was decent too. However my only complain is that I did inform the reservation that we are four persons (2 adults, two young kids). At the hotel, we got a king size bed and a single bed only. Good thing is that three of us could fit in one bed and the view was so amazing from our room that we didn't ask to be moved. The V&A hotel is got the perfect location and the rooms are great but the service is so pathetic. I was unimpressed. I think that they are complacent with their service because they are based in such an ideal place