while I admit that my travelling arrangements were made fairly late, I however followed up my emails with a phone call just to ensure that all was running smoothly. I had booked the Royal Hotel in Pilgrim's Rest in Mpumalanga. after making my payment I contacted you to confirm receipt as I had not received my confirmation. I eventually received the confirmation after making a few phone calls. upon arrival at my destination after midnight, there was no reservation made for me at The Royal Hotel. your offices were closed and I called a cellphone number on your contacts list for emergency, the man who was obviously asleep was rude to both myself and the staff at the hotel who was trying to assist me. I was disappointed by his response. he then promised to sort it out and call us back. until today 08/02/2015 I still await the call. this was on 05/01/2015. Sincerely Nombulelo 0835792974