I didn't particularly like the fact that confirmation was not instant (like other hotel booking websites). You first secure a rate, and depending on availability, you can proceed with the booking. There is a risk that there is no availability in which case you will need to come up with another plan. As a result, I found that too much back and forth communication was required. Also, upon payment by bank transfer, the hotel confirmation is only provided once funds reflect in the agent's bank account. This can be problematic over weekends, public holidays etc. In my case when I had only made a reservation the day prior to checking in, it also created a bit of undue stress. Having said that, the staff at SA Hotels.com were very helpful and friendly.