Stuart Brown
Products - very happy with quality Delivery time - Excellent Customer Service - Not so good (in fact I considered going elsewhere but decided against it for the first two reasons) At the Printwear & Promotion Event at the start of 2018 I raised a technical query regarding printing. One of your staff took my email address and telephone number and said someone would be in touch - nobody did. Last month I raised a support request regarding blurring on printed mugs, provided a comprehensive description and photos - got a ticket number and a message to say support staff would contact me in due course - again nobody did. I appreciate that I am probably not considered a key customer and still finding my feet in terms of technical ability, however I do spend with you and am left more than a little disappointed in this lack of respect/consideration.
1 year ago
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Xpres has a 4.77 average rating from 289 reviews

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Alice, Customer Support

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