Ordered a cushion well in time for Christmas according to their guidelines. I chose quicker shipping to be in the safe side. Between selecting this, paying via PayPal and returning to the website, the option had reverted to standard shipping. I for I touch straight away and explained what had happened and asked if they could send a PayPal invoice for the extra amount (£1) to bump up the posting. They said they didnt have the means to do so. Note, when you accept PayPal, you are able to create invoices. You just chose not to. The item didnt arrive in time, and didn't even arrive before new year. When it did finally arrive, it was TINY. Not at all worth the money paid. Shocking service. Avoid.