Whilst all the items we have received from Yappy have been excellent the delivery times are poor. We ordered items on three separate occasions and have had to wait up to 9 days to receive them. One was for a birthday gift which ordered in plenty of time but did not arrive in time for the recipients birthday. Especially when you pay a delivery charge you expect quicker delivery times. That is the only thing I think could be improved upon, delivery times. Also it would be useful if an email could be sent to notify when an order has been dispatched as all you get is an initial order confirmation but no further order updates.