Bit of a faff with the clock I ordered. First 2 were damaged - the background was scratched on both. Third one arrived but had to take apart as the clock mechanism’s hands got stuck in each other. I do love the clock though and I’m glad I persevered with getting a replacement. Whilst there are some issues with the quality of the finish and quality assuring products before despatch, the customer service has been excellent. The ‘pawsome’ punning wears thin when trying to resolve an issue but the efficiency and promptness in communication are refreshingly good, doing much to restore confidence in the company.