Very misleading with the “personalised” mug. All personalised items I have bought from other suppliers means you put a name or text on the item. You asked for a name, which I gave, and yet no name appeared on the mug. Why ask for a name, if you don’t add it on? By asking for a name, you give a false impression. We were ever so disappointed...it just looked like we’d gone to a shop or supermarket and picked up a mug, rather than making all the effort to find something personal, and showing we took time and care in finding a gift just for them. I won’t buy from you again