Ordered a pair of sword hangers last year from them, when they finally arrived they were the wrong style! No response to messages back then, had to escalate through Paypal - ended up me having to pay postage to send them back. In the end I kept the incorrect ones - to save me money. A year later, I thought I'd give them a second chance, ordered off their website - I also sent messages on Facebook and by email asking for them to ensure they send the correct ones this time - nicely mind you! I get 1 email back this morning (I had sent 5), telling me they were out of stock! (website didn't reflect this). And now 5 emails, 2 Facebook messages and 2 phone calls later...still no refund. Will claim through Paypal...again =(