This is only the second time I have used Pet Supplies as I have a little Wire fox terrier and order 6kl at a time , But they are very reliable and the first time when I didn't go through with the order they rang to ask why , I told them my resone and they were very helpful sorry for the mix up and so I went on to buy from them and have gone back for a second time , I think as with all of online pet supplies it would be nice to have free postage when you have spent maybe £30 but you have to go on to spend £40 or ubove which is hard for a lot of people, Not only Pets Supplies but a lot of online purchases .