After acquiring the initial package, for the second year they charged me double. In the package was included the mail forwarding, although I hardly have any mail at all. During that year, the only time they had to forward one mail, when this was needed, they told me I have to pay a fee. Basically they tried to charge me again for the same service, saying the service is not included in what I've paid. I got dozens of emails in which they were trying in many ways to manipulate me in order to charge me more, over the months. It was an enormous waste of time. They never apologised and accepted responsibility. Further more they ask you for a mailing address in the U.K. there is no point to get this service if you have your own address in the U.K. at the time of the renewal, because I did not want to renew, they dropped the price of service by 25%, and when I still said no, they offered an additional 3 months free service etc. which menas 50% off. So, you can see right there they are scamming you.