I am writing to express my significant disappointment and concern regarding two recent order cancellations without any prior notification with Zala. Upon the recommendation of my hairdresser, I placed an order for hair extensions well in advance of a scheduled event several months ago. After several weeks of anticipation, I discovered through my account activity that the order had been refunded. This occurred without any accompanying email or communication explaining the cancellation. Subsequently, I attempted to order a similar product via your website, which indicated it was out of stock. Assuming this was the reason for the initial refund, I placed a second order for an alternative extension approximately one month prior to my event. Regrettably, I have now received another unexpected refund, again without any prior correspondence or explanation. With my event now just a week away, this second cancellation has left me with insufficient time to source hair extensions from an alternative supplier. Given this experience, I feel compelled to caution potential customers regarding the unreliability of order fulfillment and the lack of proactive communication from your business. Consequently, I will be unable to recommend your services to others.