I placed an order over a month ago and never received an order confirmation or the actual product. There was zero communication from Zala regarding any issue or delay. Since then, I’ve been in contact with their customer service team and the experience has been incredibly frustrating. I’ve had to repeat myself multiple times, including providing my new address twice, only to be asked for it again as if they never read my previous messages. Their replies are slow (about one email per day) and show a clear lack of attention to detail. It feels like the team isn’t even reading the emails properly, which raises serious concerns about who is managing their customer service. To make matters worse, Afterpay is continuing to charge me, including late fees, despite me pausing the payments due to the unresolved issue. It’s been well over a month, and this order was meant to be express shipping. At this point, I don’t even need the extensions anymore, yet there is still no resolution or apology. I’ve been extremely patient and polite throughout the process. I rarely leave negative reviews, but this experience has cost me both time and money, and the lack of responsibility from this company is unacceptable. If Zala wants to be trusted by customers, they need to take their operations and customer service far more seriously.