If only there were a zero-star button, it seems that I am somehow rewarding them with a fancy lone-star sticker for effort.
Hateful customer service: ordered my items on November 28, estimated delivery time between 4 and 11 December, now it is the 17th, and still no news. Contacted the zavvi, and their customer service said it could take up to 48 hours to respond. Guess what, those 48 hours have passed as well.