Ordered some things for my son for christmas from here, it all took a while to come but it did all except for one thing which was the highest value item, which I preordered and expected to be sent on 11th december and im still waiting and losing hope of it being here for christmas, may have to fork out for the item elsewhere. No replies any of my messages on the message centre and theres no live chat currently and no phone number to call. Thats the merry christmas you get from zavvi! Thanks!