Pre-ordered game 3 months before release. Release date rolls around and no game. Contacted them and got a reply saying that "Your order is on special order for you with our supplier but at this time they are unable to give me a date for when they will have it back in stock. In the meantime our buyers are trying to obtain this for you from other suppliers." Contacted them again and said that I didn't understand why they were out of stock of a pre-ordered game and that I could do with some idea of when I would receive it. Reply was "I am very sorry for the delay in this order, once the item is in stock it will automatically be despatched straight to you." Not answering the question and offering no reason for how they could fail to deliver my pre-order. Despite the loss of pre-order bonus items I am cancelling the order and will not be buying from them again.