This is the first and the last time I will using Zavvi , horrible experience, the new Luigi Lego set was announced in April for pre order 1st Aug my son had just had his birthday so used his money to pay for the pre order , he has a calender in his bedroom and has been counting down for this set for months , 1st Aug comes and my son is sitting at the window waiting, so I message Zavvi and tell them I have no dispatch notice then come back on the live chat and say this will be sent in 48hrs I tell my son and he's disappointed but being very grown up about it , 48hrs pass no dispatch notice I then message over the next few days getting fobbed off with a problem at the warehouse so I cancel the order and do what I should have done in the first place and buy it from a shop, wasted my time and my sons time , dealt with appalling so I will never use this awful company again your customer service is worst and you think this is OK.