I placed an order for the Star Trek Tri-Dimensional Chess Set on the 19/01/2021 and have yet to receive my item. I have emailed numerous times but get the same, generic almost computerised response, apologising for the delay. I appreciate that the order was initially a 'pre-order' but 11 months is absolutely ridiculous, especially seeing as you can order the same product on Amazon right now, with delivery in only a few days. Avoid Zavvi at all cost and shop elsewhere.