I have purchased items with Zavvi last year with no issues. However, the same cannot be said here and shocked that it's seems to not be a one off. I ordered 2 big items in the black friday sale, paid for the delivery with an estimated dispatch and delivery date of 5-7 days. On day 7, no update, so I messaged asking where it only to have a reply we are working on it. I decided I wanted to cancel because I doubt I will get these items in time for Christmas at this rate, buy from another site, but to my surprise I cannot cancel them because it's "too far along in the dispatch process to cancel " all because of a digital comic automatically sent to me that I didn't want or even bother opening. Poor customer service, lack of communication and sending out that digital comic book is disgusting just to stop lots of people getting refunds.