This is my first time ordering from this website Zavvi. I ordered one dvd movie to try it out and be on the safe side incase it was a scam. I ordered on 9/28/2015. Well, I still haven't received my package and after several emails (4 emails) trying to contact customer service, I will finally be receiving my refund in 3 to 5 days. However, the refund is for the wrong amount and it has taken more than a month. After receiving a confirmation email from Zavvi about my refund, I contacted customer service again to advise them the refund is less than what I paid. They answered it will take 3 to 5 days again. Do not order from this site! Scam!!