I ordered speakers from Zavvi and they were guaranteed to be delvivered within a few days. I heard form the delivery company that they had received instructions to deliver. then i heard they hadnt received the parcel and so delivery would be delayed. Then I heard nothing. I contacted Zavvi 3 times and they kept putting me off asking me to wait and wait. They were just delaying the investigation even though the delivery company said they did not have the parcel. I did not have the parcel over a week later and they refused to process a refund till a further time period had passed. I am disgusted with their approach to me. Nothing better than an automated telephone message at the start of your call.