I pre-ordered an item in October before it was released as I knew it would sell out fast. The order number stated estimated despatch 20th November, after not receiving a dispatch email I contacted them to find out what was going on and was told that the item was out of stock and unlikely to come back in. The only option they gave me was to cancel! Totally unacceptable when pre-ordered a month in advance. Why was I not informedthat the item was out of stock until I contacted them?! Will not be using this company again.