I made a online order from Zavvi.com and got completely ripped off. In November I ordered a set of dvds with took 14 days to arrive from the UK to USA that didn't work. Yet when I requested a return and refund they said I cannot because 14 days went by from the time of purchase. So if don't get your order before 14 days you cannot return it even if receive it yet and something is wrong with the product.
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