Ordered an item, said it was "in stock" expected delivery date came and went, order said it was in "stock picking", contacted them and eventually got told their suppliers are having a hard time finding stock. So much for item being in stock, a basic bit of programming could have prevented that! Then about a week later zavvi cancelled the order. We now can't find the product anywhere so my children won't be getting the only thing they wished for, for Christmas. At the time we ordered other places had it in stock too, just thought we'd give zavvi a go. Never using them again! They've totally ignored the complaint email sent!