Well, I can't deny the good price and I guess zavvi is good if you don't have to use the customer services. My parcels was lost during delivery (which can happen, I understand),for that I don't blame them. The problem is the customer service, they "reply" to you request with generic, non-relevent answer. You feel like you are talking to robots. They completely ignore your specific questions, and allow themselves 24-48h before you get any updates. When you contact the feedback team about your experience, they just are "sorry for me being unhappy" give themselves up to 48h again and bye bye. They just don't give a thing about you, once they got their money. As of now, after 28 days I still don't have what I paid for. The replacement item has been aproved by them last thursday, and is still not out for delivery. Worst customer service ever.