As I've written on this site before, Zavvi is great when no issues arise. When there are problems, however, customer service is useless. I've had to deal with them a few times and am convinced they just cut and paste responses ( which may or may not be relevant) so the next representative has to deal with the issues. Depending on what the issue is.. damaged goods, unshipped goods, etc, my advise is this. !) Call your credit card company. File a claim and get a claim reference #. 2) Call the shipper ( ie Fedex, UPS, etc). File a claim and get a claim reference #. 3) Reference these claim #s when messaging or live chatting with representatives. 4) Take screenshot of ALL messages and download transcripts of ALL live chats. 5) The feedback email to the hutgroup doesn't work. Mailbox was full as of 12/13/2022. Instead, email the CEO at matthew.moulding@thehutgroup.com 6) When I contacted the CFPB ( Consumer Financial Protection Bureau,) I was told to contact the FTC ( Federal Trade Commission.) You can file a claim/ask for advise as they handle internet retail services. https://www.ftc.gov/