I placed an order fir an item which included a free gift and free mystery box, I didn’t want the free gift so only selected the free mystery box but when my confirmation came through the muster box wasn’t included. I contacted Zavvi within one minute to inform them of this to be told “sorry for the inconvenience but we cannot amend an order! This was your mistake, my order still isn’t even processed and false advertising. I want to cancel my order for a full refund.
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