I ordered the Goosebumps DVD collection for my nieces birthday present. Once we received it in the mail we tried to play the DVD's and neither a DVD player or Blue Ray player would play them. I emailed customer support for a refund and they told me they would not let me return the item for a refund because it was already opened. Mind you, the item was not factory sealed anyways and only came in the packaging they used to mail it! They told me that their DVD's will not work in the US because our players are formatted differently than theirs in the UK. I told them there was nowhere on the item description that said the DVD's would not play in the US on our DVD and Blue Ray players and that if that is the case they should not be selling their products to the US if we are unable to even use them! They still refuse to refund my money, so I urge everyone not to do business with them because although their return page said they will do everything they can to make sure you're happy, they will not!!