Took my order when it was out of stock; didn’t tell me until I chased it up. Then sent wrong item. After numerous messages I got given a return label which wasn’t working and kept being sent the same reply until I asked them to send one by email or I would take it further. The postage cost me in total £13 for their mistake. It was my daughter Christmas present so she still hasn’t received it due to not receiving refund and it was purchased beginning of November and it’s now February
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