Pre-ordered items in September, due out for delivery in October and November, but neither were sent and after robotic email replies, I've cancelled the order in December, but they are not acknowledging the issue, and today I've received an email addressed to someone else, and I've found many others have had the same issue, and are having the same issues as myself. It seems Zavvi (and others like MyGeekBox, controlled by the Hut Group) are being offered deals on items that wont be in stock for months, but this is not given as a warning when placing the orders, and some are having difficulty getting their money back when cancelling, I've read a review about someone having to take them to court over it, and it's very troubling when their customer service team do not seem to be able to offer any real support to their customers. Very sad indeed.