There is a good reason why Zavvi has such bad reviews the company response to a problem is apaphathetic it took me 10 weeks to obtain a refund after over 100 hundred emails 2 letters two telephone calls and threat of putting the directors home. Addresses online before obtains any truthful response from them they reply with false emails tell lies and blame othe departments I have had a dreadful experience they hope that you will give up on your refund after time and I nearly did but then many do and that's their philosophy corporate jargon the spew out with empty promises a truly crap company avoid like an STI