One good thing was that the product came quickly and was in good condition, but it was the wrong product. In trying to obtain what was originally ordered, or else obtain a refund, I didn't hear back. When a reply finally came, the person stated that after 14 days one cannot get a refund, but it had been less than 14 days. They refused to send the right product or to refund the money. The communication was poor, so, based on that, I will never order anything again from this company. It is amazing that there are so many people who have had bad experiences with Zaavi.