I ordered a fridge and it arrived broken, but I was told I had to accept it and then get it re-collected. They took nearly a month to re-collect it, failing to collect on two occasions where I had to stay home from 8am-8pm. Customer service is lacklustre. There is no contact phone number, there is no online chat, you simply have to email and they may get back to you in 24 hours. Would not use again.