DVD box set has not been delivered, it was ordered on the 3rd of December and I have left it until the 18th of December to raise an issue what with it being Christmas ect... I have emailed them and it has taken them almost 48hours to reply and they want me to download and print off a form stating that I have not recieved said item. I do not have access to a printer and zavvi should not assume that we all have access to a printer. Although just to clarify I do not have a problem filling out the form but I amunable to,print it off I feel,that zavvi are also using delaying tactics why not just contact their couriers to state where it is ? Zavvi are an absolute joke and I await their reply my last resort will be to go to trading standards