2 DVD's ordered and paid for on 28/11. One DVD arrived within 2 days no problem, the other however I am still waiting for almost 4 weeks later. The item shows as in stock and has an estimated dispatch date of 29/11. It took me 2 weeks of messages to even get them to acknowledge that something had gone wrong. Since then I have been palmed off with "it's been reported to the warehouse". I have asked repeatedly that they just cancel the order and refund me my money but they won't because it's 'in dispatch'!!! Get the feeling that it could remain 'in dispatch' for the foreseeable future and I'll be facing a long battle to get my money back. Avoid this company.