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Dominic
THE WORST EVER EXPERIENCE I HAVE EVER HAD. where to start. there ordering system doesnt update so you place your order and then you can e-mail sorry you cant have the item. shocking customer service, it took weeks to sort things out, and they even sent details of my complaint to another customer who was also complaining as the customer e-mail me to let me know. how bad is that. the reviews are totally fake and made up by fake accounts by employees. one item i ordered they sent an e-mail saying that i couldnt have it as there was none left in stock then the next day i received another e-mail saying that it is in stock but i couldnt have at the price i placed my order with(the price advertised) but i could have it at a higher price which was an extra quite abit higher, what a con. 2 items never turned up refund given. the head of customer service lied to me saying he tried calling me but no answer depsite giving me a time when he was going to call so made sure i was free i waited for nearly 2hrs no call, i had no missed calls on my mobile, nothing at all. he eventually called me days later only after i had sent him an e-mail complaining, he even admitted to me they have a small team going onto review sites trying to rectify bad reviews, but how? i will tell you how they are posting fake good reviews how dirty and deceiving is that. I couldnt believe what experience i was having, for a company to get it so wrong is shocking, this was my first order with them, now every review site i got onto is full of bad experiences.
12 years ago
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Zavvi has a 1.2 average rating from 656 reviews