Zavvi is the worst company I have ever dealt with. In the middle of July I ordered a gift my son asked for. The confirmation of shipping came several days later stating it would arrive on August 1. It didn't. When it still hadn't arrived by the 5th I messaged them. I was then told to give it until Aug. 16. It still didn't arrive. Now it is almost the end of August and it still isn't here. I message them every day, sometimes several times a day and they have NOT responded once, since that 1st time. I even downloaded, filled out and sent back their form for lost shipments and still haven't heard a word from them. The worst customer service and company in general to deal with. DO NOT ORDER FROM THEM! SAVE YOURSELF THE HASSLE!