Two working days to process for despatch is somewhat misleading and a rather bad joke! 10 working days from date of order (2nd December), my order is still logged as 'processing' on their system and says it is due for despatch by 4th December. I complained online and received an automated (and anonymous) response saying they EXPECT it will be on its way within 7 days - really?! And, not yet managed to get an answer from their phone lines - whatever time of day I call it is permanently engaged. Disappointed as this little boys Xmas present will be late (assuming it will be received!) and never felt so let down and appalled with an online service. Disgraceful business model, disappointing, unacceptable and will never use them again - assuming they stay in business!