Horrible customer service service, straight up copy & paste answers and they dont really read what you are writing. No will at all to try to solve any issues with my parcel. The parcel came damaged and opened, missing items. Lies about replacement order, never got any updates on that one. Suddenly they cancelled the replacement and says they will refund.. (I cant wait, it was a free poster, so I guess the refund will be 0 punds) LOL. Never ever gonna use these guys again, packs coffe mugs in plastic bags. I have openened a issue through Paypal, only way I guess to get some kind of refund.