Terrible customer service. Very frustrating and clunky returns process. After two weeks of having damaged goods due to their inadequate and non existent packaging, they have finally allowed me to get a refund for products as they do not have replacements in stock. Requested a returns label, but the parcel is too big for their own drop of system and too big for Royal Mail. I messaged them to ask for a courier and a solution and instead got a message about getting a replacement! Will not ever order from this company again!
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