I ordered a collectable that was an exclusive. A Hellraiser box set. It was received damaged and I asked for a discount but was only offered 10%. This was rejected and I asked to return for a refund. I had no printer and in the pandemic housebound. Zaavi finally sent me out a firm to return the item. This took months. It cost me 16 pound to return it. Not only did they not refund the postage but I have now been notified that replacement has been sent. I am dismayed with this service.
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