I ordered a $300 lego set couple weeks ago. It was NEVER delivered to me. The tracking records showed it was signed by a person who I have NEVER knew. We went back and forth many emails, they didn't send me any copy of the signature, then came to the final "investigation" that they insisted that person is a resident at our single household address. They are handing their hat a name that doesn't live here. Their customer service is beyond poor. It’s corrupt! I don't think this dumb website should even exist!!! ZAVVI SHOULD BE SUED!!! I am going to dispute the charge right after the this.