Zinging were once outstanding, and we have been using them for nearly 10 years - however, service has slipped badly and customer service does not exist. Received my latest order and it was short - sent an email which was ignored, called their office and the phone rings off the hook. Have called 5 times, and sent 2 emails and still the matter is not sorted over 8 working days later. When it works it works perfectly, yet when it goes wrong it is very very problematic. Advice, use PayPal or credit card cause at least then you will have the ability to get funds put on hold and then they may actually speak to you rather than ignore you. A real shame Zignig as you need to treat your customers with respect or lose them!