Ellie James Jewellery Reviews

“ No customer service contact number! I sent multiple emails/web forms requesting stock / delivery information and a price match but there was no reply. ”

“ No delivery after 2 weeks. ”

“ I received a delivery on the 20th, just in time for Christmas so I thought all would be fine, only to open it and find they had sent the wrong item! After reading the reviews I can only assume this is again a case of not having in stock the items they advertise online, I am in the process of requesting a refund, but there is no one to contact! The email address is now saying undeliverable, so I assume the account has been deleted. ”

“ They take your money for items that are "in stock" then email saying there waiting on delivery . ”

“ They take your money then later say the item is out of stock after waiting the 48 hours delivery time yet you can still purchase the 'out of stock' item on their website! The shop closed months ago & you cannot contact them by phone. ”

“ Purchased a ring 2nd August 2018, no update regarding delivery time, I have emailed them to find out what was happening but no reply from them, quick enough to take my money. ABSOLUTELY DISGUSTING SCAM!!! will be contacting watchdog . ”

“ Purchased a ring 2nd August 2018, haven't received any update on delivery time, emailed them to find out what was happening but no reply, total scam ,took my money quick enough but don't deliver the goods absolutely disgusting. Going to contact watchdog. ”

“ Ordered a charm bracelet for my daughter for her birthday, website said it was in stock with 24 hour dispatch time and 3-4 day delivery time, money was taken in a flash but it did not come. ”

“ I ordered 2 pieces of jewellery for next day delivery, only one arrived. ”

“ My friends birthday is now 2 days away and I am without her earrings, I have emailed Ellie James asking for an update and explaining I needed them by Sunday and they ignored my email - I emailed again today asking to cancel the rest of my order as I now need to go out and purchase another gift for my friend and they responded saying the earrings were shipped months ago??? I have email threads off them stating multiple times they are awaiting stock but now I ask for a refund they are stating they have already shipped them? The two sets of earrings I already have had to be signed for upon delivery so surely the other earring if shipped would have had to be signed for also?? I am shocked by the customer service, considering they took my money over two months ago I feel I have been pretty patient. ”