10STORE.com have a Customer Happiness Grade of B. Customers love their prices and delivery but are unhappy with their returns process.
“
Love this website, amazing prices, really good quality items and fast delivery.
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- Kathy Vance
“
Excellent clothes quick delivery very good price
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- Kerry Brandon-silsby
“
Items were of good quality for the price.
”
- Anonymous
“
Love this website, amazing prices, really good quality items and fast delivery.
”
- Kathy Vance
“
Excellent clothes quick delivery very good price
”
- Kerry Brandon-silsby
“
Very quick delivery, many thanks
”
- Anonymous
“
l made a returned since 19th of july by post office with reference number 0212-078A-017F-4009 to 10 STORE RTNS TORQUE WF27YY with 2nd Class Cost me £13.75 For returns but i have not receive my money back.
”
- Bosede Amos
“
Fighting to get a refund for returns. Sent 2 orders back, eventually got a refund for 1 order but 10store are refusing to refund for the second one. Also had to fight for a refund of original postage- this store don't seem to understand the laws regarding online sales.
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- Rebecca Paradnyy
“
I will no longer buy from you as returns are no longer free. So this puts me off ordering as I like to order 2 different sizes and try on and send back one. There are also lots of things I would like to try on before buying. This has also put off the people I had recommended this site to.
”
- Jacqui Spence
“
The items I ordered came quite quickly and were good quality - I did have to send the jeans back as they were on the small side but was refunded for those. Overall I was happy with the service and there's a massive selection to choose from.
”
- Anonymous
“
Items received are of good quality. Easy to return items. Fast refund. happy with my shop
”
- Vanessa Heastie
“
Excellent quality, fast efficient service - refund on returns - super quick, no fuss, no quibble - just 100% customer satisfaction guaranteed !
”
- Anonymous
