“I am very happy with 12volt direct. Not only did they ring me when I said I haven’t received my order, they organized a replacement straight away.
This is great service.”
“Very happy with purchase of a replacement car fridge lead and an adapter. Web site easy to use and lots of good pictures of the plugs as well as a useful description. Goods dispatched quickly and arrived in the mail box without hassle, including with messages about when it would arrive. The lead/adapter are good quality and are working well.”
“I purchased a fridge online which was showing as in stock. Next day they cancelled the order saying they had no stock. The day after it was miraculously back in stock again, but the price was $144 higher.”
“Purchased a product shown on the web page as in stock. Received a curt text that it was not in stock and would be refunded. Looking at the next two questions - "How easy was it to get a refund" and " How long did the refund take" it seems likely that this is the standard modus operandi of this company.”
“Absolutely terrible to deal with. I requested item to be posted Express Post, but instead they chose Regular Post. Requested a refund on overcharged postage, but instead they chose to ignore me. Obviously not customer focused, and completely indifferent to the possibility of receiving a bad review.”
