HMV Reviews

“ Awful online customer service. ”

“ With the like of Amazon why would you choose such poor service- oh and customer service is very poor- phones line down- messages not answered. ”

“ First it took a long time to get then when I received it it's of horrible quality you can't even watch it it's so bad and they won't tell me how to return it for a refund they just ignore my messages. I wouldn't recommend buying from them ever if this is how they service the public. ”

“ Their online service is rubbish as well. ”

“ Awful customer service. ”

“ Absolutely useless customer service - very delayed response to e-mails and a phone number that is not answering. AVOID USING THE ONLINE SERVICE. ”

“ Extremely rude customer service, if you even get an answer from them that is. ”

“ Appalling customer service they take days to answer emails there is now no calls being answered because of Covid-19, it seems to get blamed for everything. Poor excuse. They are not interested in providing customer service trying to get a refund for over 1 week. Avoid this company does not care ”

“ Received my order, unfortunately the case was damaged, after contacting customer service l was told in order to get a replacement l had go to my local HMV (a store 60 mile round trip) which kinda makes nonsense of using HMV online especially with the current Covid situation - makes Amazon look great - very poor online service ”

“ I raised a complaint, and nobody was interested in giving me customer service. ”