Jessops Reviews

“ Absolutely amateur customer service. ”

“ Very disappointed with a recent Photobook purchase. Heads cropped off which was not the case when I uploaded the pictures. Customer 'service' say I should have seen this when ordering but I can honestly say their site is so difficult to use that I did not realise this. Will not be ordering anything more from them and the Fujifilm site they outsource to is excessively expensive. ”

“ Wait over week to send my item and more then 10 days to get them Costumer service very rude and not helpful ”

“ worst experience ever . Delivery date was delayed by more than 3 days , requested to cancel the order and had to wait 2 weeks for them to actually do it . Rude customer service when they answer but most probably they won t . Maybe you think they had a good reputation in the past but NOT anymore . ”

“ Terrible customer service. ”

“ My 119 day old Sony camera went wrong, I emailed Jessops Customer service as they don't work at weekends, 2 days later I received a standard response that my camera would need to be returned for repair as it didn't go wrong within the first 30 days. ”

“ Do not ever shop with Jessops, I think Peter Jones needs to take a look at his customer service model and the staff. ”

“ The worst shopping experience and ultimately loosing £150. Paid for express next day delivery of some camera batteries. Arrived 2 weeks later (after I needed them) so requested a refund. After chasing several times for some kind of response they finally said I could return but failing to mention that only certain couriers would take them so wasted trips to post office to try and send back. Finally arranged for a courier to collect, after weeks (not exaggerating) of them saying each day they where coming and no show. Finally collected just before Christmas and I have since had no communication from Jessops or refund despite me once again having to chase them for some kind of update. I am now unable to to get hold of Jessops at all. So I have lost the batteries and £150. I placed this this order at the start of November and it’s still an ongoing issue. Customer service has been diabolical ”

“ I placed an order over a month ago and received zero updates regarding it. When I tried contacting customer support they said it would be a week. That was 2 weeks ago now. Really bad customer service. They avoid giving you a straight answer because they don't know it themselves. ”

“ slow service...will not use again Jessops blame royal mail when I complained. In fact it was nothing to do wth royal mail....I was notified of its dispatch from the company the on what was the 5th working day..(ie the end of the time window) I will receive the photo about 11 days after order ”