Joules Reviews

“ It's been through goodness knows how many stages & has been shown as out for delivery for the past 3 days. ”

“ , CA) was missing from the package label, based on the "proof" of delivery email I received. ”

“ The fact they don't refund delivery charges when items are returned is so off putting! Won't be ordering online again ”

“ I purchased a number of items specifically for a birthday and ordered in good time with the next day delivery to store expectation as displayed on their website, unfortunately 8 days later, despite Joules acknowledging and confirming the order, nothing has arrived, and after speaking to their alleged Customer service agents on 4 occasions, nothing has happened other than "We will be in touch with you" "Management are looking into it" etc etc, obviously nobody contacts me or responds in any way. ”

“ Horrible customer service; Can never reach them by phone, by chat or by email. I paid for extra delivery for a pair of boots. I never got them and nobody is getting back to me despite my numerous attempt. ”

“ Order went in 24th Nov now 9th Dec. Money taken, no delivery. No customer service replies and no phone. My advice avoid. ”

“ 10 days on and no update on order being processed or out for delivery, but the money went out of my account straight away!! Dreadful customer service. ”